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    20 May 2005
    Kee & Co., Ltd
    34 Regent Street
    London, UK
    Dear Sirs:
    Our order No.250 of 6 May for upholstery materials has now been delivered.
    We have examined the shipment carefully and, to our great disappointment, find that they are not of the quality we ordered.
    The materials do not match the samples you sent us. The quality of some of them is so poor that we feel that a mistake has been made in IT up the order.
    The goods do not match the requirements of our company. We have, therefore, no choice but to ask you to take the materials back and replace them with materials of the quality we ordered.
    We are very keen to resolve this matter amicably. If you can replace the materials, we are prepared to allow the agreed delivery time to run from the date you confirm that you can supply the correct materials.
    We look forward to your early reply.
    Yours faithfully,
    Tony Smith
    Chief Buyer
    ――西席:
    蒲月六日订购的第250号家具装饰定单现已运抵本公司。
    经检验后发明货色质素与商订的不符合合，本公司极感失落看。
    该批东西与样素质素相差甚远，部分质量极之差劣，令人猜疑订购历程年夜概出现错误。
    因为东西与本公司要求不符，因此要求退货，并换回定单要求之东西。
    本公司至心希看能敌对地处理该题目。如贵公司接受上述安排，本公司准备待贵公司确定能供给合格货色起计算交货日期。
    敬希早日回答。
    推销部主任
    托尼.斯密思谨上
    2005年5月20日...