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　　20 May 2005
　　Kee & Co., Ltd
　　34 Regent Street
　　London, UK
　　Dear Sirs:
　　Thank you for your letter of 20 May regarding your order no.645.
　　We are sorry to learn that there was a mix-up in your order. We are now sending the consignment to you by airfreight. It should be with you within a week.
　　The necessary documentation will be sent under separate cover.
　　Please hold the goods which were wrongly shipped for collection.
　　We offer our sincere apologies for the delay. Should you have any further problems, please do not hesitate to contact us immediately.
　　Yours faithfully,
　　Tony Smith
　　Chief Seller
　　――西席:
　　蒲月二十日有关第645号定单的来信收到。
　　得知错运货色，本公司感到负疚。准确的货色已安排空运，应于一周内运抵。有关文件将加函寄上。
　　烦请暂存错运给贵方的货色。
　　如有任何疑问，接待与本公司联结。关于是次错失落，谨再次默示歉意。
　　销售部主任
　　托尼.斯密思谨上
　　2005年5月20日 ...